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Last updated: 23 May 2025

Privacy Policy

OVERVIEW

Welcome to Prime Health (“Prime Health”, “we,” “us,” or “our”). This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard your personal information when you visit Prime Health (the “Site”) or otherwise interact with us, and it describes the choices you have about that information.

IMPORTANT: BY ACCESSING OR USING THE SITE, OR BY SUBMITTING INFORMATION TO US, YOU AGREE TO THIS PRIVACY POLICY. IF YOU DISAGREE, PLEASE DO NOT USE THE SITE.

For state‑specific rights, see the State Addendum (Section 18). Dispute‑resolution terms (including mandatory arbitration and a class‑action waiver) are found in our Terms & Conditions.

PERSONAL INFORMATION WE PROCESS

Individual Identifiers

Name, postal address, email address, phone number, IP address, online identifiers.

Customer Records

Telephone number, account name, billing or shipping address.

Personal Characteristics

Age, gender (if voluntarily provided).

Commercial Information

Products or services purchased, obtained, or considered.

Internet / Network Activity Information

Browsing history, search history, interactions with our Site.

Geolocation Data

Precise or approximate location inferred from IP or mobile data.

Audio & Call Recordings

Recordings of inbound or outbound calls (see Section 11)

HOW WE COLLECT PERSONAL INFORMATION

Directly from you — e.g., when you complete a webform, call us, text us, or otherwise provide information.

From third‑party partners — lead‑generation publishers or data brokers that share information where legally permitted.

We require these partners to collect, store, and transfer data in compliance with all applicable laws (e.g., TCPA, CCPA, and other state privacy statutes) and to provide documented consent records. We may conduct source‑verification audits when appropriate.

Automatically — through cookies, pixels, and similar technologies (see Section 6).

For TCPA compliance we maintain time‑stamped logs of consent and revocation and screen phone numbers against federal, state, and our internal Do‑Not‑Call (DNC) lists before dialing.

4. HOW WE USE INFORMATION

Connect you—or our lead‑buying Business Partners—with relevant products or services. (Data supplied by partners may be “aged,” subject to verification, or supplemented for accuracy.)
Provide, maintain, secure, and improve the Site.
Respond to inquiries and provide customer support.
Conduct analytics, marketing (subject to consent), research, and fraud prevention.
Comply with legal obligations and enforce our policies and contracts.

We may create aggregated, de‑identified datasets for analytics. These datasets cannot reasonably be used to identify you.

5. HOW WE SHARE INFORMATION

We categorize personal information into two groups and explain how each may be shared or disclosed:

Identifiers, Customer Records, Personal Characteristics, Commercial Info, and Inferences
• Sold or Shared with Business Partners:
This type of information may be sold or shared only with your express consent.
• Disclosed for a Business Purpose:
This information is disclosed to our agents and service providers for specific business purposes.
Internet / Network Activity
• Sold or Shared with Business Partners:
This information is not sold or shared with business partners.
• Disclosed for a Business Purpose:
This information is disclosed to our agents and service providers, also for business-related purposes.

*“Sell” and “Share” have the meanings given in the California Consumer Privacy Act (CCPA/CPRA). We sell/share data only with your express consent (see Section 9) and require recipients to honor GPC or other opt‑out signals and to use the data solely as contracted.

We may also disclose information (i) to comply with law, (ii) to protect Prime Health or others, or (iii) during a merger, acquisition, or similar transaction.

6. COOKIES & TRACKING TECHNOLOGIES

We use first‑ and third‑party cookies, pixels, and similar tools for:

Site functionality (e.g., keeping you logged in)
Analytics and performance measurement
Advertising and retargeting

Manage your preferences any time via our Cookie Preferences Center (link in the Site footer). Browser settings may also block or delete cookies, though some Site features may not work properly. First‑party analytics cookies may not be disabled by Global Privacy Control.

7. DO NOT TRACK & GLOBAL PRIVACY CONTROL

Some browsers transmit Do Not Track (DNT) or Global Privacy Control (GPC) signals. We honor valid GPC or other state‑approved Universal Opt‑Out Mechanisms as requests to opt out of (i) targeted advertising and (ii) the sale or sharing of personal information—to the extent technically feasible and required by applicable law. The Site does not otherwise respond to DNT signals.

8. YOUR PRIVACY OPTIONS & OPT OUT TIMELINES

Marketing Calls / Texts

• How to Opt Out:

Reply "STOP" via SMS, email the company, call them, or submit a webform.

• Completion Time:

Within 10 business days (or 15 business days for Florida texts).

Internal Do Not Call List (DNC)

• How to Opt Out:

Use the same methods as above (SMS, email, phone, webform).

• Completion Time:

Within 10 business days.

Email Marketing

• How to Opt Out:

Click the "Unsubscribe" link in the email or send an email request.

• Completion Time:

Within 10 business days.

Do Not Sell / Share My Personal Information

• How to Opt Out:

Send a valid Global Privacy Control (GPC) signal.

• Completion Time:

Within 15 business days.

Access / Delete / Correct Personal Information

• How to Request:

Use a webform, call their toll-free phone number, or email them.

• Completion Time:

Acknowledge the request within 15 days, and fulfill it within 45 days (with an optional 45-day extension if necessary).

*We notify downstream service providers of sale/share opt‑outs within the same 15‑day window.

9. EXPRESS WRITTEN CONSENT (TCPA)

By entering your phone number on the Site, you provide express written consent for Prime Health and each specifically named Business Partner (view the current list at primehealth.clinic/marketing-partners) to call or text you using an autodialer, prerecorded message, or artificial voice for marketing purposes—even if your number is on a federal, state, or company DNC list. Consent is not required to make a purchase, and you may revoke consent at any time using any method in Section 8.

10. MARKETING COMMUNICATIONS & CAN-SPAM

Promotional emails always contain our physical mailing address and a one‑click unsubscribe link. We honor email opt‑out requests within 10 business days.

11. CALL-RECORDING DISCLOSURE

Inbound and outbound calls may be recorded or monitored for quality assurance, training, and compliance. If you do not consent, please discontinue the call.

12. INFORMATION SECURITY

We employ reasonable and appropriate safeguards, including:

Encryption in transit and at rest
Role‑based, least‑privilege access controls
Third‑party penetration testing and vulnerability scanning
Multi‑factor authentication for administrative accounts
An incident‑response plan and vendor‑security assessments

No method of transmission or storage is 100 % secure; we cannot guarantee absolute security.

13. DATA RETENTION

We retain different types of data for specific periods, depending on the nature and purpose of the information:

Retention Periods by Data Type

Consent & Revocation Logs: Retained for 5 years.
Support & Transaction Records: Retained for 7 years.
Analytics & Cookie Data :Retained for 18 months.
Call Recordings: Retained for 2 years.
Legal Hold / Regulatory Requirement: Retained as long as necessary.

We delete or de‑identify data when it is no longer needed unless a longer retention period is required by law or to defend legal claims.

14. CHILDREN'S PRIVACY

The Site is not directed to children under 13, and we do not knowingly collect information from them. For users aged 13–15, we obtain opt‑in consent before any sale or sharing of personal information. Parents or guardians may request deletion of a minor’s data via the methods in Section 17.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Policy periodically. Material changes will be posted at least 30 days before taking effect, and where required, we will seek your consent or provide an opt‑out.

16. DISPUTE RESOLUTION

Any dispute arising from this Policy is subject to the Arbitration Agreement and Class‑Action Waiver in our Terms & Conditions.

17. CONTACT US

ACA Doctor

2637 E Atlantic Blvd #12566

Pompano Beach, FL 33062 USA

Phone: (312) 239-8949

Email:
[email protected]

If you need this Policy in an alternate format due to a disability, please contact us using the methods above. We will make every reasonable effort to resolve your concerns.

18. STATE ADDENDUM

Florida: Text “STOP” to any ACA Doctor marketing SMS to opt out; we will cease messages within 15 days.
Oklahoma, Maryland, and other states: We honor state‑specific telemarketing consent and revocation requirements within the timelines in Section 8.
Additional rights for CA, CO, CT, VA, UT, IN, TX, MT, TN, FL, and any state with similar privacy laws are described throughout this Policy and may be exercised via the methods in Section 8.

We do not offer every plan available in your area. Currently, we represent 17 organizations which offer 96,646 products in your area. Please contact Medicare.gov, 1–800–MEDICARE, or your local State Health Insurance Program to get information on all of your options. Participating sales agencies represent Medicare Advantage HMO, PPO, and PFFS organizations and standalone PDP prescription drug plans that are contracted with Medicare. Enrollment depends on the plan’s contract renewal.

Enrollment in the described plan type may be limited to certain times of year unless you qualify for a Special Enrollment Period. Not all plans offer all of these benefits. Benefits may vary by carrier and location. Limitations and exclusions may apply.